Bitzy Labs — Policies

Shipping Policy

1. Dispatch & Processing

• Orders are dispatched within 1–2 business days.
• All delicate electronics (ESP32 DevKits, GPS modules, sensors) are bench-tested for functionality immediately prior to packing. Items are safely packaged inside anti-static ESD bags, bubble-wrapped, and shipped in padded mailers marked with Fragile indicators.

2. Transit Liability & Delivery

• Risk and title for goods pass to the customer upon confirmed delivery to the nominated shipping address (e.g., via carrier tracking or Signature on Delivery).
• If your parcel arrives with severe external structural damage to the outer mailer, please take high-resolution photos of the unopened package prior to inspecting the contents.

Returns & Warranty Policy

1. No Change-of-Mind Returns

We do not accept returns, refunds, or exchanges for change of mind, incorrect ordering, or project incompatibility. Please confirm technical specifications before placing your order.

2. Pre-Testing & ESD Notice

• All development boards, modules, and microcontrollers are unsealed, taken out of factory ESD packaging, and bench-tested prior to dispatch (including firmware flashing and peripheral verification).
• Microcontrollers and ICs are highly sensitive to Electrostatic Discharge (ESD), incorrect voltage input, reversed polarity, and improper soldering. Statutory consumer guarantees do not apply to damage or component failure caused by improper handling, static discharge, short circuits, or overvoltage after safe delivery.

3. Faulty Goods & Australian Consumer Law (ACL)

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• Assessments: If an item fails upon arrival, you must contact us with a detailed description of the issue, photos/videos of your wiring setup, and photos of both sides of the PCB.
• Return Authorization: Faulty claims require the item to be returned for technical bench-testing. If inspection confirms a statutory defect, we will issue a repair, replacement, or refund and reimburse reasonable return postage costs. If testing demonstrates the fault was caused by user error, overvoltage, or post-delivery damage, return postage will be at the buyer's expense.

Privacy Policy

We collect only what we need to fulfil your order: name, address, email, phone (optional) and order contents. Payments are processed by Stripe — card details never touch our servers. Order and shipping emails are sent via Brevo; marketing emails are strictly opt-in and you can unsubscribe anytime. We never sell your data. Data is stored securely on Netlify's infrastructure; request export or deletion anytime via your order email contact.

Security

All traffic is HTTPS with HSTS. Checkout is hosted by Stripe (PCI DSS Level 1). Staff access requires role assignment, TOTP two-factor authentication and a per-session unlock token.

Terms of Sale

Prices in AUD, inclusive of GST where applicable. A 10% direct-purchase discount applies automatically versus our eBay pricing. Orders are accepted on payment confirmation; quantities over 10 per item are quoted individually via our quotation form. These terms are governed by the laws of Victoria, Australia.